Frequently Asked Questions.
01. The order
Delivery timelines are displayed on each product page before checkout. Once your order is placed, you will receive a confirmation email with estimated dispatch and delivery details. Jain Crockery Arcade delivers across Chandigarh, Panchkula, Mohali, and throughout India.
Can I modify or cancel my order?
Orders can be modified or cancelled only before dispatch. Once the order has been shipped, cancellation may not be possible. For urgent assistance, please contact our support team immediately.
How can I track my order?
After dispatch, tracking details will be shared via email or SMS. You can also log in to your account on our website to track order status.
02. Shipment
Do you deliver outside Chandigarh?
Yes. Jain Crockery Arcade ships premium cookware, thermoware, kitchen appliances, and dining essentials across India.
How are products packaged?
We ensure careful and secure packaging to protect delicate cookware, glassware, and appliances during transit.
Do you offer same-day delivery?
Same-day delivery may be available for select products within Chandigarh, subject to availability. Please contact us directly for confirmation.
03. Payments & Product Authenticity
Are your products genuine?
Yes. We only deal in original, quality-verified products from trusted national and international brands.
What payment methods do you accept?
We accept secure online payments via UPI, debit/credit cards, net banking, and other encrypted payment gateways available at checkout.
Is online payment safe?
Yes. Our website uses secure encrypted payment systems to ensure safe and protected transactions.
04. Returns, exchanges and complaints
What is your return policy?
Returns are accepted only for eligible products in accordance with our Return Policy. Products must be unused, in original packaging, and reported within the specified time frame.
What if I receive a damaged product?
If you receive a damaged or defective product, please notify us within 24–48 hours of delivery with clear images. Our team will assist you promptly.
Can I visit your store in Chandigarh?
Yes. You are welcome to visit Jain Crockery Arcade at:
SCO 703–705, NAC Road, NAC Manimajra, Sector 13, Chandigarh – 160101